Prescription Refills

We ask that you be responsible for anticipating the need for prescription refills. Requests may take up to 48 hours to process after we receive the message. All medication refills phoned in after 4:00 pm on Monday through Thursdays and 11:00 am on Fridays will be handled the next business day by our office. **Due to an influx in calls related toCOVID-19, we have set up a refill line that you will be transferred to.**

Please note: if Prior Authorizations are required with your insurance, additional time might be needed for processing. 

for NON-life threating emergencies:
Our providers can be reached by calling the MaineGeneral Medical Center switchboard at (207) 626-1000, request to have our on-call provider paged. Our providers rotate the on-call coverage for after hours, holidays and weekends.
Our lab is open Monday through Friday 8-9:00.
No appointment is needed if one of our providers has ordered labs for you.   Lab results:  Once your provider has reviewed your labs you will be notified by mail or phone. If you do not hear from us within 2 weeks for routine labs, please call our office.
Please note: We send our labs to an outside lab for processing so you will receive two bills; one from Hallowell Family Practice for obtaining the labs and one from the processing lab.     


Is at the MaineGeneral Medical Center on Enterprise Drive in Augusta. They are available for walk-in services for NON-life threatening emergencies such as colds, strep, ear infections. They accept most insurances.


We offer HIPAA-compliant video visits when appropriate (based on condition and insurance).

The patient is required to have a device with a camera and a microphone. The following operating systems and browsers are currently supported:

Android: Chrome, Edge, Opera, Samsung
iOS: Safari
Windows: Chrome, Firefox, Opera
Mac: Safari, Chrome

Commonly treated conditions:

  • Acne
    Bug bites
    Cold sore
    Pink eye
    Sinus infection
    and more….

As a family practice, we serve both children and adults with some of the following

Wellness Exams     • Physical Exams      • School and Sports Exams
• Diabetes      • High Cholesterol   • High Blood pressure
• Immunizations     • Minor Injuries      •Asthma   
• Emphysema/COPD and much more!